FAQ's


Please contact us if you don't find the answer to your question here. 


What size table do I need?
Consider the type of event you are hosting to adequately determine how many people you can fit at a table. The chart below is a general guide to help in your decision making.

For example, if your event is business oriented where people may need work space to set up laptops, binders, etc, then you may want to give people more room and figure a minimum number of people per table. Also, in regards to banquet tables, take into consideration whether people will be sitting on both sides of the table and/or at the ends. And finally, don't try to cram too many people at any type of table -- they will surely appreciate it!



TABLE SEATING GUIDELINES
Round
Rectangular
36" seats 4-5
18" x 72" seats 3-4
48" seats 5-6
18" x 96" seats 4-5
54" seats 6-8
30" x 48" seats 4-6
60" seats 8-10
30" x 72" seats 6-8
72" seats 10-12
30" x 96" seats 8-10

How do I place an order?
There are 4 ways to place an order.

  1. Order via our Web site at www.best-folding-tables-and-chairs.com.
  2. Call us toll-free at 1-877-595-8535.
  3. Fax an order using our Manual Order Form to 1-866-857-6647.
  4. Fill out our Manual Order Form and mail it to:
    Best Folding Tables & Chairs,llc
    3403 Clermont Dr
    Muscatine, Iowa 52761

Can I pay by check or money order?
Sure!  Complete our Manual Order Form and mail it with your payment to:

 

Best Folding Tables & Chairs
3403 Clermont Dr
Muscatine, Iowa 52761

 

Once your check has cleared, we will immediately process your order.

Can I pay with a purchase order?
Best Folding Tables & Chairs accepts purchase orders from government agencies and schools. Please fax a purchase order on your organization's letterhead to 1-866-857-6647.

Can I pay with a credit card?
Yes, we accept VISA, Mastercard, Discover, and American Express.

Do you have an 800 number?
Yes please call us toll-free at 1-877-595-8535 to place an order or to ask any questions.

What is your fax number?
Our fax number is 1-866-857-6647

What is your mailing address?
Best Folding Tables & Chairs
3403 Clermont Dr
Muscatine, Iowa 52761

Can I cancel an order?
Yes, if you contact us before your order has shipped. 

What is your return policy?
Returns must be authorized by a Best Folding Tables & Chairs service representative and are subject to a 30% restocking fee. Shipping fees for both the initial delivery and the return are paid by the customer and are non-refundable. You have 30 days to return an item.

How do I return an item?
Email us at service@best-folding-tables-and-chairs.com so we can issue a return authorization (RA) if the situation meets our return policy guidelines.

The item must be in the original manufacturer packaging, otherwise it will not be accepted for a return. If we receive any damaged merchandise, you will be charged for additional repair or replacement fees.

How much does shipping cost?
Shipping costs vary and are affected by the size, quantity, weight and delivery location of the ordered items. Shipping for smaller order sizes are calculated automatically on the Web site once you checkout and put your zip code into the shipping information area. For larger orders, we put your order out to bid with several truck lines to ensure that you get the best possible shipping price. Because each order placed is unique, we are unable to calculate shipping charges for large volume or oversized orders on the Web site. However, if you fill out a shipping quote request form, we can provide you with a shipping estimate prior to you actually placing an order.

One thing to note is that volume orders shipped via a truck line will charge more to deliver to a residence than to a business. And unless otherwise specified, the price given for a truck line delivery is for the most basic delivery service which is tailgate service -- meaning your furniture is delivered to the back of the truck and you are responsible for unloading it. If you need additional help, you may want to get a quotation for either liftgate or inside delivery.

How will my order be shipped?
Smaller orders normally ship via UPS. Larger orders will ship via a freight carrier (truck line). Truck lines provide the lowest price on shipping large quantities. Most large orders are shipped via tailgate delivery where the driver brings your items to the back of the truck.  You are responsible for bringing them into your office. For an additional fee, we can arrange for inside delivery of your order. 

How long until I receive my order?
The majority of our items are in-stock and ready to be shipped within 48-72 hours.  Most of our customers receive their order within 4-7 days.  However, custom made or special order furniture may take anywhere from 3-8 weeks. 

If you have an event deadline, please let us know so we can check our stock and let you know whether we can get you what you need by your desired date. Whenever possible, please plan accordingly by placing your order in advance.

What if I receive damaged merchandise?
It is your responsibility to thoroughly inspect your order for any damages. Feel free to open boxes or unpack cartons. If you find you have damaged items, you must refuse the items and make a notation on the freight bill.  Don't let the truck driver rush you -- take the time to inspect the order immediately upon receipt. Otherwise, you may have no recourse if you later discover damaged merchandise after the driver has left. 

If your order arrived via UPS and is damaged, please save the damaged items and all original packaging. Email us within 2 weeks so that we can file a claim and get your items replaced. We may require photographs of damaged items.

Are the prices listed per chair or per carton?
The prices listed are per box or carton.

Do you ship internationally?
No. Presently, we only ship within the United States and to Canada.